Shipping policy

Thank you for shopping at Rebel Terrestrial.

Because each item in our shop is custom-crafted rather than pulled from a warehouse shelf, our shipping process includes both a production window (printing your garment) and a shipping transit window (carrier travel time).

Please review the details below so you know exactly what to expect after clicking "Purchase."

How Print-on-Demand Fulfillment Works

We work with specialized print production partners across the United States. When you place an order, it is automatically routed to the nearest regional facility equipped with the right garment, ink profile, and machine setup.

  • Multiple Packages: If you order multiple items (for example, a fleece sweatshirt and a graphic tee), they may be printed at different US facilities. In that case, your items may arrive in separate packages with distinct tracking numbers at no extra cost to you.

Production & Processing Timeline

  • Standard Production Window: Most orders are printed, quality-checked, and packaged within 3 to 7 business days (Monday through Friday, excluding major postal holidays).

  • Our 7-Day Notification Guarantee: We closely monitor every print queue. If high seasonal volume, inventory restocking, or a production delay causes your order to take longer than 7 business days before shipping out, we will send you an email update with your revised timeline so you are never left guessing.

Shipping Transit Times

Once your item finishes printing and is handed over to the shipping carrier, transit times typically take:

Shipping Method Estimated Transit Time (US Domestic)
Standard Domestic Shipping 3 to 7 business days after dispatch

Note on Total Delivery Time: Estimated delivery = Production Time (3–7 days) + Carrier Transit Time (3–7 days). On average, most customers receive their items within 7 to 12 business days from the date the order was placed.

Tracking Your Order

As soon as your package ships, you will receive an automatic shipping confirmation email containing your carrier tracking number (USPS, UPS, or DHL eCommerce).

  • Please allow 24 to 48 hours for the carrier's scanning system to update and reflect the initial package movement.

Shipping Addresses & Delivery Issues

  • Double-Check Your Address: Please verify your shipping address carefully at checkout. Because orders route directly into automated production, we cannot guarantee address changes once submitted. We are not responsible for packages delivered incorrectly due to an invalid or incomplete address provided during checkout.

  • Marked "Delivered" but Missing: If tracking shows delivered but you haven't received your parcel, please:

    1. Check around porches, side doors, back entries, and mail rooms.

    2. Ask neighbors or other household members if they received the package on your behalf.

    3. Wait 24 hours—carriers occasionally scan packages prematurely before dropping them off.

    4. Contact your local post office carrier directly with your tracking number.

  • Lost in Transit: If your package tracking stops updating for more than 7 consecutive business days past its expected delivery date, contact us at [Your Contact Email, e.g., support@rebelterrestrial.com] with your order number so we can look into it and assist you.