Refund policy

Thank you for shopping at Rebel Terrestrial.

Because each item in our store is custom-printed individually just for you once your order is placed, all sales are final. We do not accept returns or offer refunds for buyer’s remorse, change of mind, or incorrect size selection.

Please read this policy carefully before completing your purchase.

Made-to-Order & Print-on-Demand Policy

We operate on a sustainable, made-to-order production model. We do not keep bulk pre-printed inventory or warehouse stock. When you complete checkout, your order is routed directly into production to be printed, packaged, and shipped specifically for you. Because of this personalized fulfillment process, items cannot be returned, restocked, or exchanged.

Sizing and Order Details

Please review all size charts, product measurements, color options, and shipping addresses thoroughly before placing your order.

  • Detailed size charts are available on every product page to help you find the right fit.

  • We cannot offer returns, replacements, or refunds if you ordered the wrong size, color, or style, or if you provided an incorrect or incomplete shipping address.

Damaged, Defective, or Misprinted Items

While we do not accept returns for change of mind, we stand behind the quality of our products. If your order arrives damaged, defective, or misprinted, we are happy to make it right.

What to do if there is an issue with your order:

  1. Contact us within 14 days of receiving your package at [Your Contact Email, e.g., support@rebelterrestrial.com].

  2. Include your order number and the full name on the order.

  3. Provide a clear description of the issue along with clear, well-lit photos showing:

    • The defect, misprint, or damaged area.

    • The full item laid flat showing the entire garment and graphic.

    • The packaging/shipping label (if the parcel arrived visibly damaged in transit).

Once our team reviews and verifies the defect or printing error, we will issue a free replacement or a full refund to your original payment method.

Lost Packages & Tracking

  • If your package is marked as delivered by the postal carrier but you cannot locate it, please check around your property, check with household members or neighbors, and contact your local post office carrier directly. We are not responsible for packages marked delivered or lost due to an incorrect shipping address provided at checkout.

  • If your package is lost in transit and the tracking has stopped updating past the estimated delivery window, please reach out to us at [Your Contact Email] within 30 days of the estimated delivery date so we can investigate and assist with a replacement.

Order Cancellations & Modifications

Because orders go into automatic production queues quickly, we cannot guarantee cancellations or changes once an order has been submitted. If you notice an error immediately after ordering, email us at [Your Contact Email] right away. If production has already started, the order cannot be altered or canceled.